*图片源自网络

身为一家大型的企业,每天都会销售出大量的商品。由于购买商品的消费者有着不同的消费习惯,同时在对商品的使用方法上有所不同,尽管商品合格靠谱,但是,企业同样会因此接到大量的投诉订单。美国某汽车公司一次接到了一个有趣的投诉。

One day, the head of the service department received a letter of complaint. "This is the second time I've written to you, but I don't blame you for not answering me last time, because even I think my complaint is absurd. Once again, I repeat the complaint as follows: Our family has a tradition of eating a little ice cream after dinner every day. When everyone votes on what kind of ice cream to eat, I drive to buy it. Not long ago, I purchased a Pontiac car made by your company. Within a few days, there was a problem: as long as I bought vanilla ice cream, the car would not start when I went back and forth from the store, but if I bought other kinds of ice cream, the car would start normally. I still don't understand this phenomenon, so although it sounds ridiculous, I decided to write this letter of complaint. "

聚师网译:一天,服务部主管收到了一封投诉信。信中这样写道:“这是我第二次给你们写信,但是我并不责怪你们上次没有答复我,因为连我自己都觉得我的投诉有些荒诞不经。我再次将投诉内容复述如下:我们家有一个传统,每天晚饭之后都要吃一点冰淇淋,当大家决定了吃什么品种的冰淇淋后,就由我驾车去买。不久前,我购置了一辆贵公司生产的汽车,但使用没几天就出现一个问题:只要我买的是香草冰淇淋,我从商店返回时这辆车就发动不起来,但是如果买的是其他品种的冰淇淋,汽车发动就很正常。对于这个现象,我始终搞不明白,所以尽管听起来有些荒唐,但我还是决定写下这封投诉信。”

What does it matter what kind of ice cream the driver buys when the car starts properly? The supervisor was incredible about such complaints, but he sent a technician to find out. When the technician met the complainer, he found that he was a well-educated person with high social status. To confirm the content of the complaint, the technician drove to the store to buy ice cream with the complaint after dinner that night. The complainer bought vanilla ice cream. Sure enough, back to the car, the car did not start.

However, the technician did not leave, and the next night he and the complainer drove again to buy ice cream. This time I bought chocolate ice cream. The car started normally. On the third night, I bought strawberry ice cream and the car started normally. On the fourth night, vanilla ice cream was bought, and the car could not start again.

聚师网译:汽车发动正常与否与司机买什么品种的冰淇淋有何相干?主管对这样的投诉也觉得难以置信,不过他还是派了一名技术员去了解情况。技术员见到投诉者,发现他是一个受过良好教育,有着较高社会地位的人。为证实投诉的内容,技术员当晚与投诉者一道在晚餐结束后驱车去商店买冰淇淋。投诉者买的是香草冰淇淋。果然,回到车上,车子没有发动起来。

但是,技术员没有走,第二天晚上他和投诉者一道再次驱车去买冰淇淋。这回买的是巧克力冰淇淋。汽车发动正常。第三天晚上,买的是草莓冰淇淋,汽车发动正常。第四天晚上,买的是香草冰淇淋,汽车再次发动不起来。

(未完待续)