聚师网自成立以来,得到了许多小伙伴的支持和信任。“3·15”消费者权益日刚刚结束,“保护消费者权益”再次成为了全民热议的话题。聚师网作为一家新型的互联网复习备考企业,同样时刻关注着消费者权益的问题。聚师网将不断加强自我监督,坚决杜绝损害消费者权益的事情发生。接下来的一周,“聚师网观察”栏目将通过翻译解读国外关于保障消费者权益的经典案例,为大众普及消费知识,为保障消费者权益,增强消费者的维权意识贡献自己一份微薄之力,推动教育市场更好地发展。

In 1992, 79-year-old Stella Liebeck bought a cup of takeout coffee at a McDonald's drive-thru in Albuquerque and spilled it on her lap. She sued McDonald's and a jury awarded her nearly $3 million in punitive damages for the burns she suffered.

聚师网译:1992年,79岁的斯特拉·利贝克在阿尔伯克基的一家麦当劳快餐店中购买了一杯外卖咖啡却不小心把它洒在了自己的膝盖上。她为此事起诉了麦当劳,陪审团判决她因烧伤而获得麦当劳近300万美元的惩罚性赔偿金。

Mrs. Liebeck was not driving when her coffee spilled, nor was the car she was in moving. She was the passenger in a car that was stopped in the parking lot of the McDonald's where she bought the coffee. She had the cup between her knees while removing the lid to add cream and sugar when the cup tipped over and spilled the entire contents on her lap.

聚师网译:事情的经过是这样的:被烧伤时,利贝克太太正坐在她的车里面,当时,她正准备把糖和牛奶加到咖啡中。于是她把咖啡夹在了两腿中间,以便腾出手来撕开糖袋。就这样,滚烫的咖啡由于利贝克太太过大的动作被洒出来了,并且浇在了她的大腿上。

Mrs. Liebeck offered to settle the case for $20,000 to cover her medical expenses and lost income. But McDonald's never offered more than $800, so the case went to trial. The jury found Mrs. Liebeck to be partially at fault for her injuries, reducing the compensation for her injuries accordingly. But the jury's punitive damages award made headlines — upset by McDonald's unwillingness to correct a policy despite hundreds of people suffering injuries, they awarded Liebeck the equivalent of two days' worth of revenue from coffee sales for the restaurant chain. That wasn't, however, the end of it. The original punitive damage award was ultimately reduced by more than 80 percent by the judge. And, to avoid what likely would have been years of appeals, Mrs. Liebeck and McDonald's later reached a confidential settlement.

聚师网译:利贝克夫人提出要两万美元来赔偿她的医疗费用和损失的收入。但是麦当劳的出价从来却没有超过800美元,因此双方对簿公堂。陪审团认为利贝克夫人应当对自己所受到的伤害负部分责任,因此减少了对她的伤害的赔偿。但陪审团高额的惩罚性赔偿金裁决引爆了头条,引起了广泛地热议。最终,为了避免多年不必要的上诉,利贝克夫人和麦当劳达成了保密协议。

聚师网评:在上述案例中,利贝克太太对麦当劳的指控在大多数人眼里看起来是无稽之谈,但是纵观全案过程,利贝克太太作为消费者展现出来的维权意识无疑值得我们学习。消费者在消费过程中与商家的地位是完全平等的,我们完全有权力要求商家在合理的范围内对我们所购买的商品及其带来的后果负责。